Forwarding
How Airbox tells your instructions apart from the email you forwarded.
What counts as a forward
Airbox treats mail as a forward when:
- The subject starts with
Fwd:orFw: - The body contains a forwarded-message marker (e.g.
---------- Forwarded message ----------)
Where to put your instruction
These rules apply when Airbox detects a forward. When you're composing fresh mail or BCCing, you can also put commands in the subject or on the first body line — see command syntax.
When you forward, the Fwd: subject line is the original email's subject — not your command. Put your instruction in the body instead, one of these ways:
- An instruction block (recommended) — one line above the forwarded message, wrapped in
(* … *)so Airbox knows it's a command:(* @claude #summarize *) ---------- Forwarded message ----------
- Just a command line — a line or two above the forwarded message that starts with a command symbol (
@ # ! -) also works. - Nothing at all — a plain forward still works. Airbox summarizes the email and lists any action items.
What is not an instruction
Plain writing above the forwarded message — like “Please review this” with no command symbols and no (* … *) block — is read as part of the email, not as a command. This is on purpose: it's what keeps forwarded emails from being able to boss your AI around.
Related
See examples for copy-paste patterns, and the security guide for how Airbox keeps instructions and content apart.
